Platform
Refund Policy.
TRANSPARENT TOWNSHIP HOUSING SERVICES. OUR REFUND POLICY GOVERNS PAYFAST LANDLORD SUBSCRIPTIONS AND TENANT VIEWING ASSISTANCE TRANSACTIONS.
Refund Guidelines Overview
JoinerKasi operates a dedicated digital directory connecting local landlords and prospective tenants for flats, rooms, and backyard units under R5,000/month. Because our service provides digital software listings and viewing coordination, refunds are processed according to the specific service categories below.
1. Landlord Subscriptions & PayFast Renewals
Landlords subscribe to listing tiers (Joiner Kasi, Plus, Premium, or Red). If a duplicate charge occurs during PayFast checkout or a billing error occurs upon plan renewal, landlords may request a full refund within 7 days of the transaction date via our support portal.
2. Physical Viewing Session Adjustments
If a tenant pays a viewing fee or booking fee for a listed property that was subsequently marked unavailable or uncontactable by the landlord before the appointment occurred, the tenant is entitled to a full refund or a credit transfer toward another property listing in their township (e.g., Khayelitsha, Delft, Mfuleni, Tembisa).
Refund Claim Eligibility Requirements
To initiate a refund, please ensure you have the following information ready when contacting support:
- Your PayFast Payment Reference or Booking Track ID (e.g., TRK-1234).
- Account Email address and registered mobile phone number.
- Brief explanation of the billing discrepancy or unavailable listing.
Processing & Bank Reversals
Once a refund request is approved by JoinerKasi support, the reversal is submitted directly to PayFast or bank transfer. Depending on your South African banking institution (Absa, Capitec, FNB, Nedbank, Standard Bank), funds typically reflect within 3 to 5 business days.
Need to Submit a Refund Request?
Use our online Support Assistant or contact our team directly with your Track ID: